Service provided: Accessibility
The brief: Improve accessibility at Victorious & get on Attitude Is Everything Charter of Best Practice.
The solution: We improved accessibility both before and during the event. We updated the website page & PA ticket application process online to make it simpler for customers. We discussed and implemented ways of improving site facilities both with the team and local disabled customers to enhance customers festival experience. We also ensured we closely followed and met charter requirements.
The feedback: Awarded Silver status on the AIE charter in our first year. Nominated & Shortlisted for ‘The Customer Service Awards’ and ‘Ticketing Without Barriers’ at the Outstanding Attitude Awards as a reflection of this.
“ We’ve been really impressed with how the festival have engaged as a whole staff team, including undertaking Disability Equality Training and being responsive to customer feedback. Their dedicated access team have worked hard to make the festival as accessible as possible and we look forward to supporting them to progress further up the Charter in the future.” – Paul Hawkins, Festivals and Volunteering Manager